Booking your Child's Place

Booking your child’s place for a MSP Holiday Camp is really simple. All you need to do is create a Log in account at www.multisportpro.co.uk and follow the easy steps on our booking form.

We can also process a secure Telephone booking for you on 01522 241 044. Please have to hand all the dates you wish to reserve your child’s place for

You will receive a confirmation email with all the details of your booking. Please read through your confirmation to ensure you have completed your desired booking. If you wish to amend any of your bookings please contact Multi Sport Pro on 01522 241 044 or email us at info@multisportpro.co.uk.

Preparing for MSP Holiday Camps

Here is a quick checklist of all the things your child will and won’t need for a MSP Holiday Camp and some information to help ensure your child is suitably equipped for a day on camp. Indoor and outdoor facilities are available at all our venues but please prepare for all weather conditions.

Your child will need the following:

  • A packed lunch and a snack for break time
  • A NAMED water bottle we recommend you supply your child with lots of drinks.
  • Suitable clothing for sports activities, such as T-shirt, tracksuit or shorts, prepare for all weather conditions.
  • Trainers or shoes suitable for general sports – non-marking soles if possible.
  • Sun cream and a hat if the weather is warm

Things your child won’t need:

  • Sports equipment
  • Money
  • Cameras
  • Mobile phones, computer games, MP3 players or other devices
  • Valuable watches/jewellery

Weather conditions

When the weather is particularly warm the following precautions must be taken:

  • If there is any possibility of sunburn or sunstroke, please ensure your children wear adequate protection i.e. a hat and high factor sun cream. Ideally, all day protection should be used on young children so there is less need for them to reapply during the day.
  • Children must have enough to drink for the whole day. This problem is made more acute as they are participating in sport. Drinking water is available at every camp.
  • When the weather is particularly cold or wet, children will remain in the indoor areas.

Registration and Collection of Children

Registration

MSP have provided parents with two options when booking their children in for a Holiday camp to meet their individual child care needs.

A standard day on Camp starts at 9.00am until 4.00pm.Registration for children booked on to the standard day camp will commence at 8.45am. If you drop your child off before 8.45am you will be charged at the rate of the ‘MSP Extra Time’ child care charge

’MSP Extra Time’ provides extended childcare from 8.00am until 5.00pm for parents who need to drop their children off earlier and collect them later with just a small additional fee to pay for this service.

If you have purchased ‘MSP Extra Time’ you can sign your child in from 7.50am.

We are not responsible for any children dropped off at the site until they have been registered by a parent/carer with the Camp Coordinator.

Collection

When you have made a booking you will receive an email confirmation. On this confirmation you will be given a Pickup Code for the children on your booking. You will need to provide this code to the Camp Coordinator on collection of your child.

Please collect your children promptly otherwise you will be charged at the MSP extra time rate for extended childcare.

Medical

Please ensure provide any relevant medical conditions your child has when you complete the MSP Holiday Camp Booking Form.

All these details will be available for the staff to view so they are aware of any children with medical conditions. If your child’s medical conditions change after registration please contact Multi Sport Pro as soon as possible so we can amend their details.

If your child requires any medication while in our care you must complete a Medication form and give it to the Camp Coordinator when registering your child. The Camp Coordinator will store the medication in a safe place and submit it at the requested time.

All medical information is confidential and attention will not be drawn to the condition. Where necessary, details will be passed to the group coach for safety purposes.

Contacting parents or carers

Parents will be contacted under the following circumstances:

  • Serious injury, such as a broken or suspected broken bone
  • If the child is unable to participate due to serious illness or a toilet accident
  • If a child is seriously upset about being on camp
  • After a bang to the head that may result in concussion
  • Any situation resulting in a hospital visit
  • Serious behaviour problem
  • If the child is found not to have food/drink

Sick child policy

Parents/carers are responsible for determining their child’s ability to actively participate in the daily activities. While we sympathise with the needs of each parent and their child, we must provide a healthy environment for everyone at the camp. A sick child often needs one-on-one attention and it is difficult for our coaches to take the necessary time away from activities.

If you are unsure on if your child is well enough to participate please call 01522 241 044 before attending.

Behaviour on MSP Holiday Camps

We aim to meet the personal, social and emotional needs of children by providing clear, consistent and developmentally appropriate expectations for behaviour.We expect parents to inform us, both verbally and via the Holiday Camp Booking Form, if your child has any potential behavioural issues that may arise whilst on camp. Please be aware of the expected behaviour when your child attends camp. We would expect you to support action taken by staff to encourage good behaviour.

Multi Sport Pro intends to

  • Encourage co-operative and caring behaviour at all times
  • Support children to develop a sense of respect for one another
  • Develop children’s social skills and support children to acknowledge what is acceptable behaviour.
  • Develop children’s self esteem, self-discipline and confidence.
  • Acknowledge considerate behaviour.
  • Practice positive reinforcement.
  • Encourage children to resolve conflict.
  • Support children to recognise and understand emotions
  • Support children to understand and acknowledge inappropriate behaviour
  • Never use raised voices, physical restraint are humiliation to manage behaviour.
  • Use developmentally appropriate strategies for managing behaviour.
  • Record incidents of inappropriate behaviour and liaise with parents where necessary.

Behaviour Expectations of Children

  • Show respect for all children on camp, treating them as they would wish to be treated
  • Swearing, abusive and hurtful language is not acceptable. Aggressive behaviour or violence will not be tolerated
  • Show respect for all personal property and the facilities
  • Show respect for all staff. Listen to and follow instructions given by the staff team
  • One child’s behaviour will not be allowed to endanger other children in the group by absorbing or distracting the supervising staff

How we will deal with Behaviour issues

  • Initially the group coach will try to deal with the situation,in a clear, calm and positive manner, to support children to reconcile conflict.
  • If unsuccessful, the camp coordinator will try to deal with the situation, removing the child from the group but having a witness while the boundaries of behaviour are reiterated.
  • If unacceptable behaviour continues the parent/carer will be involved. If the parent/carer does not come to collect the child, a note will be given to them requesting that the parent/carer sees the manager in the morning.
  • If unsuccessful, the manager will consider suspending the child after consultation with head office.

Equal Opportunities Statement

At all MSP Holiday Camps we welcome children of all religious beliefs, faiths, cultures and abilities and believe that each child attending the camp is of equal value.

The activities we run strive to provide equal opportunities for all the children whatever their race, religion, language, culture, gender, health, disability, personality or lifestyle.

Education and understanding of other people’s needs and backgrounds will be fostered to promote positive behaviour and attitudes. Discriminating behaviour, attitudes and comments will be challenged, regardless of whether they are from children, staff or parent/carers.

Special needs

MSP Holiday Camps welcome children with special needs where we can offer appropriate care within our staffing ratio.

We are realistic about the limitations of a sports camp environment for children with special needs and attendance is considered on an individual basis. If there is a requirement for a higher level of supervision than normally offered and we feel that a child would benefit from our style of camps, we will consider meeting the supervision requirement with an extra member of staff, or we welcome the attendance of parents/carers.

Please call 01522 241 044 to discuss any individual requirements further.

Safeguarding

Your child’s welfare is our number one priority and we do everything possible to ensure their safety and security. Multi Sport Pro works closely with OFSTED to ensure we meet their supervision and safety guidelines for working with children.

Experienced, qualified staff

All MSP staff are qualified, experienced and love working with children. All of our team are

  • Qualified Sports Coaches
  • First aid trained to Paediatric Level
  • Enhanced CRB checked
  • Safeguarding Certified.

Concerns and Complaints Policy

Multi Sport Pro is committed to providing a safe, stimulating environment ensuring a consistent and accessible service that meets the needs of the children and families attending.

We welcome suggestions on how to improve our setting and we will give prompt and serious attention to any concerns about the running of the setting.

It is the hope of Multi Sport Pro that all issues will reach a satisfactory conclusion for all concerned. To help us to achieve that outcome the following procedure will be followe

Each stage of the procedure will be fully recorded.

Stage 1

Any parent /carer who is concerned about any aspect of the Childcare provision talks over, first of all his/her worries and anxieties with:

a) The child’s Sports Coach

b) The Holiday Camp Coordinator

Any parent/carer who requires a written response to their concerns should request one at this stage.

It is hoped that most complaints should be resolved informally at this stage

Stage 2

If this does not have a satisfactory outcome, or if the problem recurs, the parent/carer moves on by making a formal complaint in writing (forms available in the setting) to the Holiday Camp Managing committee who will investigate the complaint. The complainant can expect a written reply in acknowledgement of receipt of the complaint, as well as some indication of how and when the complaint will be addressed within 5 working days.

Stage 3

When a formal complaint has been fully investigated, the MSP Director should ensure that the person who made the complaint is informed, in writing, of the outcome.

Stage 4

If the person who made the complaint is not satisfied with the outcome of the complaint, they should contact Ofsted (please see Stage 5):

Stage 5

If the complainant still remains dissatisfied after an internal investigation has taken place, they are entitled to take their complaint to Ofsted. Contact details for Ofsted are:

OFSTED

Complaints Investigation and enforcement team (CIE)

Piccadilly Gate

Store Street

Manchester

M1 2WD

Tel: 0300 123 1231